PinIQ Privacy Policy

Effective date: 26 July 2026

This policy explains how Kagool Studios Ltd ("Kagool Studios", "we", "us") handles information when you use the PinIQ iPhone app and its optional pricing service.

Your Catalogue and Photos

Pin names, collection details, notes, values, and photos are stored on your device. If iCloud is available, Apple syncs this catalogue through the private iCloud account signed in on your device.

Kagool Studios does not use catalogue or photo data for advertising or analytics and does not operate an account system that can browse your private catalogue.

You choose whether to give PinIQ camera access. The system photo picker lets you select individual images without giving PinIQ unrestricted access to your photo library.

Private iCloud Sync

When iCloud is available, Apple's CloudKit service syncs your collections, pins, and photos between devices signed in to your private iCloud account. When iCloud is unavailable, PinIQ falls back to a local store so your catalogue remains available on that device.

Kagool Studios does not receive your Apple Account password or operate a separate PinIQ account. Your use of iCloud is also governed by Apple's privacy policy and terms.

Apple Privacy Policy:
https://www.apple.com/legal/privacy/

Optional eBay UK Pricing Checks

Version 1.0 does not include this feature. Pricing checks are switched off in the released app, so PinIQ does not contact Kagool Studios, Cloudflare, eBay, or any other Kagool-operated service. Apart from exports or shares you choose to initiate, the only transfer of catalogue data is Apple's private iCloud and CloudKit sync through your own account.

The information below describes how pricing will work if a future version enables it and takes effect only in that version.

Apart from private iCloud sync, PinIQ sends catalogue-related information to Kagool Studios or eBay only when you choose Check eBay UK prices. The request contains:

• The pin name and optional reference you asked PinIQ to search for
• A random, non-secret app-install identifier used only for fair rate limiting
• The network address that internet services necessarily receive

Kagool Studios' pricing service runs on Cloudflare. It sends the lookup text to eBay UK to find relevant asking-price listings, then returns only an aggregate low, median, and high estimate in GBP.

Catalogue photos, notes, collection membership, prices paid, and your iCloud identity are not sent to the pricing service.

The app-install identifier and network address are hashed into separate rate-limit keys. The production service disables automatic invocation logs and traces. It retains privacy-minimised failure records for no more than seven days. Depending on the failure, these records may contain only allowlisted diagnostic fields such as a request ID, method, route, status, error code, duration, or unexpected error class. They do not contain lookup text, app identifiers, network addresses, tokens, or error messages.

The service also uses:

• Hashed rate-limit keys and counters to enforce rolling 60-second limits
• An aggregate estimate for up to 15 minutes, stored under a hashed lookup key

The raw request is held in Worker memory only while the pricing check is processed. PinIQ does not use a rate-limit counter after its 60-second counting window, although Cloudflare controls underlying service-level metadata and operational retention.

Cloudflare and eBay may independently process infrastructure and service information under their own privacy policies and terms. We do not use pricing requests for advertising, marketing, user profiling, or tracking across apps or websites.

Why We Process Information

If a future version enables the optional pricing feature, our UK GDPR lawful basis for operating it and protecting it from abuse is our legitimate interest in providing the feature you request and keeping it reliable and secure.

We limit the information used, keep search and rate-limit records separate, make pricing optional, and do not use the information for profiling or advertising.

We process support correspondence under our legitimate interests in answering users and maintaining the service. We may also process information when needed to meet a legal obligation or establish, exercise, or defend legal claims.

Support Requests

If you contact Kagool Studios, we receive the information you choose to send, such as your email address and message. We use it to answer the request and normally delete routine correspondence within 24 months after the request is closed.

We may retain a record longer when reasonably needed for security, legal obligations, or legal claims.

Service Providers and International Processing

For version 1.0, Apple is the only service provider that processes app data, through private iCloud and CloudKit sync.

If a future version enables optional pricing checks, the following providers will also process the limited pricing-request information described above:

• Cloudflare, to host and protect the pricing service
• eBay, to return current asking-price listing information

These providers may process information outside the United Kingdom. Their handling is governed by contractual terms, privacy policies, and applicable transfer safeguards. Where required, we rely on UK adequacy regulations or approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum.

We require providers that receive information from PinIQ to apply the same or equivalent protection described in this policy. Kagool Studios does not sell personal information.

Analytics, Advertising, and Tracking

PinIQ does not include advertising or analytics SDKs and does not track you across apps or websites.

We do not use catalogue data, support correspondence, or optional pricing requests for targeted advertising or user profiling.

Your Choices and Deletion

You can:

• Deny or revoke camera access in iOS Settings
• Delete individual pins and photos in PinIQ; deleting a collection leaves its pins in PinIQ as unfiled
• Manage PinIQ's synced data in your Apple Account's iCloud storage settings
• Contact us to ask a privacy question or request deletion of support correspondence we hold

Synced deletions are sent to your private iCloud catalogue. If iCloud is unavailable, deletion changes will sync when the service becomes available again.

If a future version enables pricing checks, those checks will be optional. Pricing requests will not be connected to a Kagool Studios account, and their lookup cache will expire as described above.

Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, or erase personal information, restrict or object to its processing, and receive portable information.

You may object at any time to processing based on legitimate interests. These rights can be limited by law. Because any future pricing records will not be connected to an account, we may be unable to identify a particular request as yours without additional information.

Contact us to exercise a right. You can also complain to the UK Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113. We would appreciate the opportunity to address your concern first.

Changes

We may update this policy when PinIQ or its service providers change. We will publish the revised policy with a new effective date.

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