A couple of weeks ago, my WD My Cloud NAS in RAID 1 suddenly stopped connecting to my network. I tried restarting everything, even running a new cable, but nothing wo
A couple of weeks ago, my WD My Cloud NAS in RAID 1 suddenly stopped connecting to my network. I tried restarting everything, even running a new cable, but nothing worked.
Further investigation revealed an amber light on my QNAP switch’s network port, indicating a reduced connection speed. This switch has 2x 10Gbps and 4x 2.5Gbps ports (that are backward compatible), which seemed to conflict with a recent firmware update on my Virgin Media router.
The update introduced power-saving features that messed up compatibility with my QNAP switch. The only solution was to disable the new power power-saving features, but my switch lacks the management options for that.
So, to get everything working again, I had to downgrade my connection to 1Gbps by plugging the switch into a different port on the router. This isn’t ideal, especially since my internet plan exceeds 1Gbps!
Virgin Media needs to acknowledge this compatibility issue and provide a fix, ideally with an option to disable the problematic power-saving protocol.
Hopefully, this helps others experiencing similar problems. I’ll keep pushing Virgin Media for a resolution!
I’ve had a response from Virgin Media but not sure If this can be solved.
Hi Pash 👋. Apologies for the ethernet issue on your hub. Can we ask, since your post have you been able to get this resolved? If not, can you please drop us a DM so we can get this sorted for you. https://t.co/2fz9fjr36L
- Virgin Media 🐐 (@virginmedia) June 27, 2024
